Tutor support
Programme-specific tutor and contact arrangements confirmed at enrolment.
EIOSH student services
Support that starts with your learner record.
Find the right request route for tutor support, adjustments, assessment questions and certificate help. Programme-specific processes are confirmed in writing.
6
support areas
Record
checked first
Written
next steps
Support directory
Start with the request. We'll confirm the route.
Available support depends on the programme and learner record.
Reasonable adjustments
Ask early so the team can confirm available support and any programme-specific assessment rules.
Re-sit policy
Request the current re-sit route, fee, deadline and applicable programme rules.
Transcripts & replacements
Request a record check and a written estimate for any available transcript or replacement process.
Digital credentials
Ask which verification method, if any, applies to the certificate record you hold.
Learner wellbeing
Contact the learning team to discuss support needs and the available referral route.
How requests move
Three clear steps from question to action.
Include enough detail for the team to identify the correct programme-specific process.
- 01
Raise a request
Tell us your programme, learner record and the support you need.
- 02
Record checked
The team reviews the applicable route, scope and programme rules.
- 03
Next step confirmed
You receive the current process and any required action in writing.
Learner help desk
Raise a request or escalate a concern.
For assessment-related escalations, review the appeals procedure alongside your support request.