EIOSH Private Limited

Office Management  & Administrative Skills

Methodology The training will be interactive and participatory, including class lectures, Power Point presentations, videos, group exercises and experience sharing. …

0 STUDENTS ENROLLED

    Methodology

    The training will be interactive and participatory, including class lectures, Power Point presentations, videos, group exercises and experience sharing.

     

    Course objectives:

    • develop an understanding of effective office environment;
    • segregate important tasks and prioritize them;
    • learn how to effectively deal with internal and external customers;
    • know how to write various types of letters/memos;
    • learn techniques of effective oral and written communication;
    • Proposal and Report writing skills
    • Learn the magic of  positive attitude at work place

     

    Medium of instructions

    • English will be the medium of instruction for this course.

     

    Contents

     

    1. The Right Environment

    • Overview of the office environment
    • Skills office secretaries must have
    • Facilitating supervisor’s work
    • Future challenges

     

    2. Effective communications

    • Telephone and reception
    • Body language
    • Do’s and dont’s of introduction
    • Overcoming communication hurdles
    • Listening skills
    • Interview techniques

     

    3.   Checklist of Administrative Assistant job

    • Supervise Office Operations and Support Staff
    • CHECKLIST OF RESPONSIBILITIES
    • Managing Multiple roles
    • Clarify Manager’s expectations
    • Assisting the Manager
    • Making the connections
    • Act as a communication buffer

     

    4. Time management for greater efficiency

    • Prioritization
    • Handling interruptions
    • Overcome procrastination
    • Organizing meetings

     

    5. Correspondence

    • Letters, memos
    • Filing techniques and management
    • Protocol

     

    6. Customer Service

    • Your role in dealing with customers
    • Common courtesies
    • Finding what your customer really want
    • How to react when things go wrong

     

    7.   Writing skills

    • Strategies for writing successful reports
    • Developing Your Ideas
    • Punctuation Pointers
    • Common Faults
    • Other Suggestions to Sharpen Your Writing Skills
    • Preparing to Write
    • Organizing for Maximum Impact
    • Organizing for Maximum Impact
    • Developing Your Ideas
    • Editing Your Written Proposals
    • Completing Your Proposals
    • Sample Report
    • Sample Feasibility Study
    • Sample Report Using the Motivated Sequence Outline
    • Editing Your Written Reports
    • Completing Your Reports

     

    8:  Magic of positive attitude at work place

    • Behavior, Attitude, Competence and commitment
    • Conduct your attitude Audit
    • Performance standards
    • Changing for success
    • Personality transformation by adopting positive attitude.

     

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